FAQ

GOT QUESTIONS?

We offer our products for purchase both online and in our physical stores. We are located in Lanseria: Shop 3, First Floor, Multi Storey Parkade, Lanseria International Airport, Lanseria, Johannesburg, 1739. We have also opened a new Morningside store in Johannesburg: Shop U21A, Morningside Shopping Centre, Cnr Rivonia & Outspan Roads, Morningside, Johannesburg, 2196. We plan to open more physical stores in the future as well across the country.

Whether you decide to shop with us online or in-store, we guarantee excellent customer support. If you have any questions or concerns, you can easily reach out to us via WhatsApp, Email or LiveChat , and we'll promptly respond to assist you.

If you prefer a more hands-on approach, you are welcome to visit us at any of our stores to touch, see and feel the quality of our products in person.

HOW TO PLACE AN ORDER?

• Browse our products and select the item you wish to purchase.
• Choose the desired size or color where available.
• Click on the "Add to Cart" button to continue shopping or "Buy Now" button to proceed to checkout.
• Enter your delivery and contact information and then select your preferred method of payment (Credit Card/Debit Card/PayFast/EFT).
• Once payment is completed, you will receive an email confirmation of your purchase including the order details.
• Your order will be delivered within 2-3 working days.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders are processed as soon as they are received.

Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your promotions or spam folder. Alternatively contact us for confirmation should you be in doubt.

If you need any assistance with your order, please contact us immediately at info@tomvoyager.co.za or call us on 072 835 2142.

IS SHIPPING FREE?

Yes, we provide free shipping for all of our products throughout South Africa.

If your order is in stock and placed by 10:30am, you can expect same-day delivery for most metro regions in Johannesburg.

For other areas outside of Johannesburg kindly allow 2 - 3 days for your order to be delivered to you.

DO YOU OFFER LAYBUY?

Yes we do. Should you wish to pay for your product in several payments, just let us know through any of our communication channels the product and timeline of payment that you'd like to pay your product for and we'll provide all the necessary info to you.